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Too long to receive a replacement

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‎10-29-2020 09:52 - last edited on ‎11-12-2020 13:09 by Fitbit Moderator

‎10-29-2020 09:52 - last edited on ‎11-12-2020 13:09 by Fitbit Moderator

My Fitbit charge 3 stopped working, since it is still under warranty, a customer service agent provided the return label and instructions to send it back so I could get a replacement. I dropped it in the post office on Oct 19 and according to the tracking number it was delivered already. I haven't received any notification from customer service telling me they shipped the replacement. As of today, I haven't received the new Fitbit and customer service haven't replied to my emails to provide a status. I'm very disappointed with the service. I don't have any device to wear for my workouts.

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‎10-29-2020 13:34

‎10-29-2020 13:34

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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