Too many steps recording and heart rate not recording

[Badtoffee1234]

My steps are recording while sitting still and my heart rate isnt updating.  

[JuanFitbit]

@Badtoffee1234 , A warm welcome to the Community! Thank you for your message.,

Regarding the steps recorded, are you swinging your arm while you are sit, and the steps are recognized?

Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running.

When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps.

For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. For more information, see How does my Fitbit device calculate my daily activity?

Regarding the heart rate:

Are the LEDs blinking?

Do you see the heart rate on the app after you sync your Charge 4?

Have you already tried to restart your Charge 4?

See you around.