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Tracked run with 'connected' shown on tracker has no route

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‎01-13-2022 00:22 - last edited on ‎12-14-2022 15:58 by Fitbit Moderator

‎01-13-2022 00:22 - last edited on ‎12-14-2022 15:58 by Fitbit Moderator

I waited the tracker to be 'connected' before starting run tracking but the synced run has no route. Just 2 points with a straight line and the distance.

 

Instead, the Google Fit app which I did not even open has a relatively accurate map.

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‎01-14-2022 14:29 - last edited on ‎08-08-2024 05:16 by Fitbit Moderator

‎01-14-2022 14:29 - last edited on ‎08-08-2024 05:16 by Fitbit Moderator

@mykohsu , Nice to see you here. Thank you for your message. 

The 2 points and straight line shows, that the GPS connection got lost on the first point and got connected on the 2nd one. 

This happens when the GPS connection to your phone (Fitbit app) got lost 

Please make sure to allow the Fitbit app to run in the background. 

You can do it on the settings of your phone>apps>Fitbit app>(battery)

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎01-14-2022 17:32 - edited ‎01-14-2022 17:35

In response to JuanFitbit

‎01-14-2022 17:32 - edited ‎01-14-2022 17:35

Oh, I thought I was using a charge 4, but I have a charge 3 without GPS

 

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