Tracker no longer syncs to iPad or iPhone

[SunsetRunner]

I have followed the online instructions - deleted and reloaded the app, turned everything including Bluetooth on and off, etc, etc.

But the tracker won't connect.   I'm at the screen that says "We found your tracker" but at the bottom of that screen it has now been saying "Connecting to tracker" for about 20 minutes. It doesn't look like that will change.

The tracker still works for miles and steps etc but it has not updated to summer time, or synced in any other way to the other 2 devices.

Thanks in advance.

[SteveH]

The usual things I try when I get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[SunsetRunner]

Thanks Steve

I went through it all again and still no joy. I'll contact customer
service.

Keep healthy
Lesley

[SunsetRunner]

Steve, sadly after 16 emails to and fro with Customer Service, I'm not getting anywhere.

It's beginning to feel like a runaround until I give up as each different person who starts their shift asks me to do what the email record shows I have already done several times.  Well, I'm giving up.  I'm not impressed though.