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Tracker not found at the moment to sync

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‎06-16-2016 15:39 - last edited on ‎09-06-2020 17:01 by Fitbit Moderator

‎06-16-2016 15:39 - last edited on ‎09-06-2020 17:01 by Fitbit Moderator

For some reason my fitbit has not been syncing all day. Which is weird because it was working perfectly this morning and now when I try to sync it it tells me that my 'tracker is not found'. Which is also weird because I've had my fitbit for over 6 months now and I've never seen that before. I've tried restarting my phone, logging in and out of my account on the app, I've tried turning off and on my BT. Can someone help me??

 

 

Moderator Edit: Updated Subject For Clarity

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43 REPLIES 43

‎04-01-2017 07:37

In response to downing

‎04-01-2017 07:37

I have the problem of tracker not found then one wants to sync . I went into the forum and the advice was to uninstall and re - install fitbit which i did. After that the sync worked. Two days later i encountered the same problem , but the uninstall re-install did not work. On the forum someone mentioned that they unpaired and paired their fitbit and it worked again. I tried this, but now the fit bit will not pair with my cell phone. It stays on searching and that's all. Can anyone help. This is so frustrating. I have only had the surge for 4 months. Thanks 

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0 Votes

‎04-01-2017 10:34

In response to downing

‎04-01-2017 10:34

Try restarting your phone and tuning Bluetooth off for a while then
reconnect.
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‎08-14-2019 06:34

In response to Shelby2010

‎08-14-2019 06:34

I've done that. Didnt help. 

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‎11-13-2019 07:55

In response to Bobmarybart

‎11-13-2019 07:55

Not syncing for me also. It is too bad to add and remove Fitbit charge each time you want to sync. Also inorder add the Charge is taking longer time. It is a bad service now

 

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