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Tracking an activity on the watch sometimes crashes and doesn't track

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‎10-14-2020 15:12 - last edited on ‎11-12-2020 13:30 by Fitbit Moderator

‎10-14-2020 15:12 - last edited on ‎11-12-2020 13:30 by Fitbit Moderator

I start an activity on my watch. When I finish, I discover the clock face on the watch and that it is not tracking anything.

 

When I open the app on my phone to see what it tracked, it tracked "0 minutes" of the activity.

 

This has happened to me a few times now. It seems like the watch sometimes stops tracking or crashes for some reason?

 

I can use the desktop program to edit the end time, and after a while this does eventually update in the app and I can see the full heart rate data. But before it updates, it looks like this:

 

59secs.png

It shows it tracked for 59 seconds only. I did not stop it. This has happened multiple times.

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