Tracking exercise not working and not registering on app and website

[Sadie20]

My app and website is showing exercises not been tracked and not showing since 28th Dec, android samsung s8 phone and app is up to date. 

It is set to auto track my walks if I walk more than 10 minutes which I have been doing most days even multiple walks. 

Is anyone else having this issue and if so has it been resolved somehow as I've tried rebooting the Fitbit watch, turning bluetooth off and on to sync with app etc. 

Not sure what else to try. 

It is registering my steps and sleep just not tracking my exercises I have been doing. 

[AlvaroFitbit]

@Sadie20 Welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

Let me help you with your Charge 2 not detecting your activities and thank you for troubleshooting this issue. Your device detects activities based on the motion on your arm. The automatic detection is a feature called SmartTrack. For example when using the elliptical machine make sure you have the moving bars so your device detects the motion and record the activity itself, once an Elliptical activity is saved on your account it should show on the Recent Exercise area. If your heart rate is high but there isn't much motion (yoga, weight lifting, etc.) then these activities will be difficult to be detected by your device. Still you can manually log your activity so you have a record on your account or use the activity mode on the device itself.

Let me know how it goes.