Trouble adding Charge 3 to Samsung J6

[Redkettle]

Got Samesung J6 struggling to add to it thru www.fit etc any advice ? Please

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Redkettle It's great to see that you've visited the Fitbit Community!

Let me help you with your Charge 3 not setting up with your phone. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try the following:

• Go to your phone's bluetooth settings and remove all devices listed there.
• Restart your phone and restart your device. 
• Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
• You can find additional suggestions here.

Let me know how it goes.

[Redkettle]

Hi My fitbit is charged but i can see nothing on screen and strap broke . Im deeply upset please help 

Deb 

Fit bit 3 

[AlvaroFitbit]

@Redkettle Thanks for stopping by!

Let me help you with your Charge 3 screen not working and your broken band. I just want to mention that you try the restart stated above if you haven't done so before. Still I have created a ticket for the broken band so our Support team can further assist you via email.

Let me know how it goes.

[Redkettle]

I have tried to restart does not work x please help 

[AlvaroFitbit]

@Redkettle thank you for the update.

As mentioned before I have created a ticket so Support will contact you via email. Allow them some time to reach out to you and once they do please provide the information they may request from you.

Keep me posted.