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Trying to set up new Charge 2 on MacBook Pro

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‎07-03-2020 02:18 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

‎07-03-2020 02:18 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

Trying to add a Charge 2 to my Fitbit dashboard on Macbook Pro,running Catalina vs 10.15.5
Bluetooth on Mac is 'on' but not finding my Charge 2?
Fitbit Connect icon has an exclamation mark ('!') beside it and I cannot access Main menu.
Then the Fitbit Connect icon disappears altogether?!
I have tried uninstalling & reinstalling the app twice, with the same issues remaining.
Please help?!

 

Update: (Sorted...via iPhone!)

 

Moderator Edit: Clarified subject

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‎07-08-2020 18:19

‎07-08-2020 18:19

Hello @Mitramonday, it's nice to see you again participating here in the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here, your update informing that your issue was sorted is appreciated as well. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions, I'll be here ready to help you.

 

Thanks for being part of the Fitbit family!  

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