help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Trying to set up new Charge 2 on MacBook Pro

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-03-2020 02:18 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

‎07-03-2020 02:18 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

Trying to add a Charge 2 to my Fitbit dashboard on Macbook Pro,running Catalina vs 10.15.5
Bluetooth on Mac is 'on' but not finding my Charge 2?
Fitbit Connect icon has an exclamation mark ('!') beside it and I cannot access Main menu.
Then the Fitbit Connect icon disappears altogether?!
I have tried uninstalling & reinstalling the app twice, with the same issues remaining.
Please help?!

 

Update: (Sorted...via iPhone!)

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-08-2020 18:19 - last edited on ‎07-22-2025 10:00 by Fitbit Moderator

‎07-08-2020 18:19 - last edited on ‎07-22-2025 10:00 by Fitbit Moderator

Hello @Mitramonday, it's nice to see you again participating here in the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here, your update informing that your issue was sorted is appreciated as well. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions, I'll be here ready to help you.

Thanks for being part of the Fitbit family!  

Best Answer