Unable to Set Up Charge HR to iPhone 8 Plus

[PoppyFeltham]

I’ve tried everything from deleting app and redownloading, to rebooting my phone and fitbit charge HR, activacting and deactivating Bluetooth, to everything you can think of, every way I’ve found on forums and support.

I am trying to pair my fitbit to my iPhone and it’s not happening, my phone doesn’t even recognize it to pair it, just says searching... Any help?

Moderator Edit: Updated Subject for Clarity

[SantiR]

@PoppyFeltham Welcome to the Fitbit family! Thanks for taking the time to share the experience you are having while trying to pair your Charge HR to your iPhone 8 Plus. Thanks for trying those steps in order to sort this out.

In this case, I'd recommend trying all of the steps shown on this helpful article. Some of those steps you already did, but try them again in the order given there for best results.

Let me know the outcome! 

[PoppyFeltham]

Hi,

Thank you for the advice, unfortunately I still have been unable to link my device to my phone.

Is there any other way?

Thank you and I hope you have a lovely evening!

Kind regards,
Poppy Feltham

Enviado desde mi iPhone

[SantiR]

@PoppyFeltham Thanks for your reply and for trying those steps in order to sort this out.

By any chance, do you have a firmware update pending for your tracker? This could be the reason why you are experiencing this situation.

If this is the case, I'd recommend trying the steps shown on this helpful article in order to sort this out.

Hope this helps. Keep me posted!