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Unable to connect Charge 2 with MI 6 pro

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‎09-04-2019 11:31 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-04-2019 11:31 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

Hi,

 

I am unable to connect Charge 2 from my MI mobile 6 pro. 

 

Please help to connect the same

 

 

Moderator edit: updated subject for clarity and removed personal information

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‎09-05-2019 06:26 - last edited on ‎12-25-2024 09:38 by Fitbit Moderator

‎09-05-2019 06:26 - last edited on ‎12-25-2024 09:38 by Fitbit Moderator

@RohitG Welcome to the Fitbit Community! It's great to have you here!

Let me help you sync your Charge 2 with your phone. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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