Unable to connect Charge 3 to device

[Monkey124]

Can’t sync on my phone or do anything else. 

Moderator edit: Updated subject for clarity. 

[Odyssey13]

Hi @Monkey124  which phone and operating system do you have?

[Monkey124]

I have a charge 3

Sent from my iPhone

[Odyssey13]

which phone and operating system do you have?  It must be a minimum of iOS 12 or Android 8

[AndreaFitbit]

Welcome to the Fitbit Community @Monkey124 and thank you for your assistance @Odyssey13. I'm sorry to hear you can't connect your Charge 3 with your iPhone.

Please follow the instructions of help article: Why won't my Fitbit device sync?

Keep on visiting the forums. 

[Monkey124]

I have iOS 15

Sent from my iPhone

[AndreaFitbit]

Thanks for getting back to us and for letting us know that you have iOS 15 @Monkey124.

Were you able to sync your Charge 3 with the provided instructions?

Keep on visiting the forums. 

[Monkey124]

Good morning,

unfortunately no. 

[AndreaFitbit]

Thanks for getting back to us and I'm sorry to hear you haven't been able to connect your Charge 3 yet @Monkey124.

Do you get an error message? Have you tried setting up your tracker as a replacement device?

Keep on visiting the forums. 

[Monkey124]

Hey,

still having issues. Won’t connect the Bluetooth. 

[AndreaFitbit]

Thanks for getting back to us and for letting me know that your Charge 3 won't connect the Bluetooth @Monkey124.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums.