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Unable to download app

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‎06-07-2022 18:35 - last edited on ‎12-14-2022 14:20 by Fitbit Moderator

‎06-07-2022 18:35 - last edited on ‎12-14-2022 14:20 by Fitbit Moderator

2 years ago I had a charge 4. When the band broke, I stopped using it and deleted app from my phone. I have since purchased new Charge 4 ( I really like it) and now cannot download the app. Is there a way to do this? Or do I now need a new phone! Thanks

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6 REPLIES 6

‎06-07-2022 18:44

‎06-07-2022 18:44

If Android, now requires at least version 8.0.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎06-07-2022 19:00

In response to JohnnyRow

‎06-07-2022 19:00

@JohnnyRow ! Thank you for sharing the requirements for Android. 

 

@vonnie48 , A warm welcome to the Community! Thank you for your message. What phone are you using and what's the operating system on it?

Do you receive any error when trying to download the app?

 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎06-07-2022 19:52

In response to JuanFitbit

‎06-07-2022 19:52

My phone is a Samsung J2Pro. Android operating system. Had it for quite a few years now. When trying to download app, I don't even seem to get the option in Play Store. 

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‎06-07-2022 20:13

In response to JuanFitbit

‎06-07-2022 20:13

Thanks for your reply. It's a Samsung j2pro. Pretty old android.
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‎06-07-2022 20:24

In response to vonnie48

‎06-07-2022 20:24

If you mean Samsung Galaxy j7 Pro, the specs I see say it is Android 7.0 upgradable to Android 9.0.  You would have to look in phone's Settings to see which Android version you have, and might check to see if you have an upgrade available.  I don't know how Samsung handles those.

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎06-07-2022 20:26

In response to JohnnyRow

‎06-07-2022 20:26

Ok thanks
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