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Unable to invite friends by username

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‎09-12-2019 05:36 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-12-2019 05:36 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

hI

Having spent an hour with FitBit Support they cannot fix the APP to invite Friends by Username n the Iphone.. Tested it with friends all gt the same Error - User not Found with that username!

 

This all started after the recent update and we cannot go back to the old Dashboard

Ashwin C

 

Moderator edit: Subject for clarity 

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‎09-13-2019 18:13

‎09-13-2019 18:13

Hello @AshwinC, it's nice to see you again participating here in the Community Forums!

 

Thanks for taking the time to share your thoughts and experience with the inconvenience you're currently experiencing at the moment you tried to invite friends. Since you already received assistance with our Customer Support team, I suggest you to contact them back if you have additional questions about the information that they provided. 

 

Also, for more information about the new dashboard design, please check: What’s the new Fitbit app experience?

 

Let me know if you have any additional questions, thanks for the feedback that was shared in your post. 

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‎09-14-2019 14:26

In response to RicardoFitbit

‎09-14-2019 14:26

Ricardo 

 

the invite friends with username option option is not working and Support don’t know why 🤔 They referred it to someone higher and I never got a response 

 

I added my friend using email - not very secure when you want to add friends that you don’t know 

 

you need to go back to the old dashboard 

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