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Unable to log into Fitbit app "Oops, something went wrong. Please try again later"

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‎04-21-2020 23:25 - last edited on ‎12-04-2024 07:31 by Fitbit Moderator

‎04-21-2020 23:25 - last edited on ‎12-04-2024 07:31 by Fitbit Moderator

While trying to login to my fitbit. It keeps giving me below message since yesterday. I closed my mobile and then I deleted FITBIT application and reinstalled it but still the same error . 

 

"Oops, something went wrong. Please try again later"

 

can you please help ?

 

thank you 

 

 

Moderator edit: updated subject for clarity

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Accepted Solutions

‎05-05-2020 12:27 - edited ‎05-05-2020 12:27

‎05-05-2020 12:27 - edited ‎05-05-2020 12:27

Hi there @Soos76, welcome to the Community Forums. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond.

 

Thanks for letting us know about the error message you've been receiving when trying to log-in to your Fitbit app. I appreciate you've taken the time to troubleshoot this prior to contacting us.

 

To work on this together I'd recommend to try the following steps in the given order:

 

  1. Verify if the Fitbit app has been updated in your phone.
  2. Force quit the Fitbit app.
  3. Reboot your phone.
  4. Make sure you're using a strong internet connection or mobile data.
  5. Open the Fitbit app and try login in one more time.

 

I've moved your post to the iOS App as there are more chances to get related replies here.

 

Keep me posted.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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3 REPLIES 3

‎05-05-2020 12:27 - edited ‎05-05-2020 12:27

‎05-05-2020 12:27 - edited ‎05-05-2020 12:27

Hi there @Soos76, welcome to the Community Forums. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond.

 

Thanks for letting us know about the error message you've been receiving when trying to log-in to your Fitbit app. I appreciate you've taken the time to troubleshoot this prior to contacting us.

 

To work on this together I'd recommend to try the following steps in the given order:

 

  1. Verify if the Fitbit app has been updated in your phone.
  2. Force quit the Fitbit app.
  3. Reboot your phone.
  4. Make sure you're using a strong internet connection or mobile data.
  5. Open the Fitbit app and try login in one more time.

 

I've moved your post to the iOS App as there are more chances to get related replies here.

 

Keep me posted.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎04-28-2022 06:05

In response to MarreFitbit

‎04-28-2022 06:05

Doesn’t work for my Versa 3. The app won’t sync or log in now. Just get the Oops message instantly.

Best Answer

‎06-27-2023 11:49

‎06-27-2023 11:49

This worked for me.

Turn off WiFi.  I used my phones 5g

Force stop the fitbit app

Switch your phone off and on 

Open fitbit app I sign in using Google account now.

 

Nb when logging food the database will only work on 5g.

Best Answer