Unable to pair Charge 2 and broken wristband

[AndyMiddleton]

Unable to match new Fitbit via laptop - told I need to use phone, etc.

Also, today the wrist strap on my Fitbit just broke.

Moderator edit: personal information removed and updated subject for clarity. 

[Odyssey13]

Hi @AndyMiddleton these devices need to be set up using a mobile device. Do you have a compatible one to use? As for the band, unless you're under warranty, it's an item you can easily purchase. Please return and edit your personal contact information from your post. This is a public forum and anyone who comes here can see it.

[AndreaFitbit]

Thanks for getting back to us @AndyMiddleton. I'm sorry to hear you haven't been able to set up your new Fitbit and that the wrist  strap broke.

I noticed that you have a  Charge 3 paired with your account. Which is your new Fitbit model?

Recent devices must be paired with a mobile device. 

As @Odyssey13 mentioned, if you're under warranty, the best way to get help with your band, is to chat with us online or give us a call. Click here to get connected.

[AndyMiddleton]

Replacement is a Charge 3. Found out I couldn't set it up on my laptop and
needed to do it via mobile device - always thought that was what a laptop
was! - so had to see one of the daughters.

Once we'd spent 15 minutes or so trying to log in - not clear at times what
we were logging in to - we managed to sync/download. Took about an hour
without any real information of what was happening and how long it might
take

All this very frustrating and doesn't commend me to Fitbit.

However finally finished and all seems to be working OK now.

There must be a lot of others like me who don't use smart phone.

[AndreaFitbit]

Thanks for getting back to us and for sharing your experience with us @AndyMiddleton. I´m glad to hear that your Charge 3 seems to be working okay.

I understand that this can be very frustrating, your feedback and comments are greatly appreciated.