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Unable to pair Charge 4 with phone

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‎02-19-2022 09:27 - last edited on ‎12-14-2022 15:27 by Fitbit Moderator

‎02-19-2022 09:27 - last edited on ‎12-14-2022 15:27 by Fitbit Moderator

apple watch screen dark and info incorrect and iphone does not recognize me and is the same in my ipad i deleted fitbit off my phone cause there were a lot of  strange names following and being 78 years old that made me nervous now i am unable to install fitbit back on my phone.

 

 

Moderator edit: Updated subject for clarity and removed personal information. 

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‎02-19-2022 10:03 - last edited on ‎03-30-2024 09:08 by Fitbit Moderator

‎02-19-2022 10:03 - last edited on ‎03-30-2024 09:08 by Fitbit Moderator

Welcome to the Fitbit Community, @Marja-Liisa. I'm sorry to hear you can't install your Charge 4. 

I understand how frustrating this could be and recommend getting in touch with our Support Team for assistance. 

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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