Unable to re-sync my charge 3

[PC1968]

Whilst on holiday I didn’t charge my charge 3 before the battery died. Once recharged the charge 3 is unable to re-sync with my phone. I have tried all the suggestions to kick start a re-sync but I keep receiving the following message: Airlink request airlink error. I would really appreciate any help or suggestions as I haven’t been able to do a live chat with fitbit support, thank you 

[SunsetRunner]

Hello @PC1968 

Can you try logging out of the Fitbit App, turn your Bluetooth then restart your phone. Once your phone restarts, turn your Bluetooth back on. Next log back into the Fitbit App and try syncing your Charge 3. 

If that doesn’t help please let me know what steps you have already taken as you stated you have tried other suggestions to “kick start a re-sync”. It helps knowing what you have already tried. 

[PC1968]

Thanks so much for replying, but I have tried these steps already, several times, I’m beginning to think it might be a fault within the app as I was given a spare fitbit charge 3 from a friend who upgraded to an Apple Watch, and I cannot sync that one either 🤔 I’d really appreciate any other help you can give, thanks again 😄

[SunsetRunner · Accepted solution]

Hello again @PC1968 

We can try to set up your Charge 3 as a new device to see if that helps your syncing issue. Before setting your tracker up as a new device please make sure your phone is update and look here to ensure your phone is also a compatible device: https://www.fitbit.com/global/us/technology/compatible-devices

Setting up your Charge 3 as a new device will not make you lose any data as your data is held on the Fitbit Servers. You will however lose all data that occurred after your last successful sync. 

To set your Charge 3 up again as a new device please follow these steps closely: 

1. Remove the Charge 3 from the Bluetooth settings. (Tap forget device if on iOS or unpair if on Android) If your Charge 3 is not showing on your Bluetooth at all proceed to step 2
2. Turn off other nearby Bluetooth connections.
3. Check if the Fitbit App is updated
4. Log out of the Fitbit app and reboot your phone.
5. Restart your Charge 3: https://help.fitbit.com/articles/en_US/Help_article/1186.htm
6. Open the Fitbit app, tap your profile picture > Set Up a Device.
7. Select the Charge 3 and follow the onscreen instructions. When asked if you want to replace the Charge 3 say yes. 

😃 Maybe this will help your syncing issue. Please come back and let me know how it went. 

[willjoe]

Make sure the latest version of the Fitbit app is installed on your phone. The software on your mobile device is up to date. To check, tap Settings > General > Software Update. Make sure there are no other Bluetooth devices around as they might interfere with the syncing process.

Regards,

Will