Unable to read the screen display is too dim-Charge 3

[Angelinaj]

I have had my charge 3 since December 2018 and over the past couple of weeks the display has been getting fainter. To begin with the display disappeared from either side of the screen but now the middle section is so faint I can not even see the time. I know the Fitbit is working as is vibrates when I receive messages etc and it syncs and charges ok but is of little use if I can read it. I have reset the watch as per the guidelines and tried to change the brightness on the settings. Nothing has made any difference and it’s very frustrating. Please advise what my options are, thank you 

Moderator edit: updated subject for clarity

[PatriciaRT]

Did you check your Brightness setting in the Settings menu on the device? It might have gotten switched to Dim accidentally.  It should be on Auto.

[EdsonFitbit]

It's great to see you in the Fitbit Community @Lindaw65 @PatriciaRT @Angelinaj.

@Lindaw65 @PatriciaRT, I'm glad to hear that some of you have resolved the issue with Charge 3 screen. Thank you for your comments.

@Angelinaj, I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support.

Please let us know if you have any question.

[TeresaWorcs]

I still have this problem with a very faint screen which may occasionally light up properly for a second or two.  I can just about read the time, but none of the smaller text unless under a duvet!

I was sent a replacement but that wouldn't sync with my phone and now that one has a black screen and won't start at all.  When plugged into the charger if I try to press the side button, it just vibrates permanently and there are no lights on the back.

I'm becoming very disillusioned with reading all the posts about these faults and now deciding what to buy next as although I've loved my Charge 3 in the past, it seems to be fraught with problems in the last few months.  I usually now have to open the app just to find out what steps I've done and to read messages.

Maybe an Apple phone or a Garmin next time for me.  Sorry Fitbit people - is this built in obsolescence so we move up to the new models?  I'd like to stay, but not full of confidence in moving up to a Charge 4.

[Jules796]

Hi I have had my charge 3 since November 2018. The screen has been getting dimmer over last few weeks and now completely blank. Have tried reset a number of times and do get “happy” face but cannot see anything else. In desperation I removed the device so cannot the PIN to add back. Currently have borrowed partners successfully as he isn’t using it.  Any suggestions as to how I can fix mine which I have currently left on charge. I also had an issue with it it automatically recognising “elipitical”

Can’t check that now has not light on screen 

Moderator edit: merged reply

[ARK51]

I'm having the same problem 

[AnnSeattle]

Patricia, how do I see the settings screen when it's so dim?  Ideas?

[Disappointment2]

Tried this and can now see it in a totally dark room with auto brightness. Anyway to make this usable

[WilsonFitbit]

Hello everyone. 

You can also change the brightness on the Settings app on the Charge 3. For more information, please check: How do I navigate my Fitbit device?

But for screen inconveniences, I recommend visiting the following thread for tips and suggestions.

Hope this helps!

[Disappointment2]

Doesn’t help. Already tried everything in the thread.

Sent from my iPad

[WilsonFitbit]

@Disappointment2, thanks for your reply! 

The best way to get help is to contact our Support Team then. Click here to get connected. Please make sure to explain the situation and the troubleshooting steps you've followed, this way our team can help you from there. 

Have a great day! 

[SunsetRunner]

Wondering if anyone from FIT bit reads these posts.  Countless threads about how fitbit screens are too dim to be used in any form of outside light.  Did anyone at fitbit actually take their device outside.  whats the point of having a screen and the ability to select an exercise (like run , walk or bike) but you cant even see the screen to select it.  I would upgrade my device to a newer one if they fix this issue but I see that the Charge 4 has the exact same issue.  Come on Fitbit, someone take a device outside the next time you design one and try to use it in any amount of sunlight.  If they cant fix it when this one dies/breaks going to go to applewatch or some other device that I can use outside.

[Shellebelles]

How did you rectify this please

[TeresaWorcs]

I bought a Charge 4 and threw away the old one.

Sent from my iPhone

[Disappointment2]

Fitbit support confirmed there was no way to resolve the problem other than buying anew Fitbit. It appears that Fitbit’s just die after two years

[Jaj0528]

Please help…currently experiencing the same thing. I cant see anything on my Fitbit but it connects with phone without any problem 😞

Moderator edit: format

[WilsonFitbit]

Hello everyone. @Jaj0528 Welcome to the community forums. 

Thank you for your comments and feedback. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

@Jaj0528 I appreciate the information you've provided. Regarding the inconvenience, I'd like to let you know that if the tips provided in this thread don't help, I recommend contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected.

See you around. 

[Larivp49]

This dog didn’t work. I got the battery image but everything is too dim to see anything after the battery icon

[CindyMFitbit]

Welcome! It's great to see you around @Larivp49. 

Thanks for the details shared in your post and for already trying to resolve the issue. If the tips provided in this thread didn't help, I also recommend making sure that the Sleep Mode option is disabled on your Fitbit Charge 3. When the sleep mode setting is on:

• Notifications don't cause the tracker to vibrate or the screen to turn on.
• The screen's brightness is set to dim.
• Turning your wrist won't cause the tracker's screen to turn on and you need to press the button. 

To turn off Sleep mode: Press and hold the button, and swipe left to access the quick settings screen. Tap Sleep to turn it on or off. When you turn off the setting, the icon appears dim with a line through it.

If that doesn't work, let's contact our Support team, I know they will be glad to help you out and provide a solution. Click here to get connected.

See you around. 

[JJG4353]

This worked! You should work for Fitbit.

[AndreaFitbit]

Welcome to the Fitbit Community, @JJG4353. I'm glad to hear that advised  troubleshooting steps worked for you.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Have a nice day.