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Unable to see heart rate

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‎02-02-2019 10:34 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎02-02-2019 10:34 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

I have followed all of the recommendations to restart and synch my fit bit.  But I still just see the dashes for heart rate.  Green lights are on andflashing.  any other suggestions.  It is not that old and I am hoping to try and fix it. 

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‎02-02-2019 14:19 - edited ‎02-02-2019 14:19

‎02-02-2019 14:19 - edited ‎02-02-2019 14:19

Take a look at this HELP ARTICLE , especially the part about the placement of the tracker.

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‎02-02-2019 22:11

In response to SunsetRunner

‎02-02-2019 22:11

Thank you!  Tried all

of those - still no luck!

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‎02-03-2019 04:33

In response to terri34

‎02-03-2019 04:33

Contact Customer Support.

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