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Unable to see sleep information since Fitbit app update

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‎07-16-2019 17:21 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-16-2019 17:21 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

I was having trouble syncing my Charge 2 (1 year old) to my Samsung Tab 4 tablet (3 months old Android 9), whist away from home. With the assistance of some tech savvy people, we updated the device & the App, turned device on & off, & finally uninstalled & reinstalled the latest version of the App.

Now I can't find any way to track my sleep. 

 

Moderator edit; Subject for clarity 

Moderator edit; Format

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‎07-17-2019 13:08

‎07-17-2019 13:08

Hi @NancyLynette welcome to the Community Forums, it's a pleasure to assist you with your concern. 

 

Seems odd that after the Fitbit app update you're unable to see sleep information, this is certainly not a common situation. To better assist you with this, can you please let me know if you have the new dashboard design or the Fitbit app was just updated to the latest version? Also, are you able to see the sleep tile on your dashboard or this disappeared? Is your Charge 2 tracker sleep information? I'll need your answers to move forward with this situation. In the meantime, please check: What should I know about sleep stages? and  What's changed in the latest Fitbit device update? just to learn more about sleep and the update itself.

 

I'll be looking to your reply, let me know if you have any additional questions. 

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