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Unable to see sleep information until I tap the tile

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‎02-01-2020 13:06 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

‎02-01-2020 13:06 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

The icons on the watch, it’s showing but it’s greyed out not sort of flashing like all the other ones ? If I go the the app and check the sleep log it then appears again. But seems not active until I actually open the app on sleep section

 

Moderator edit: Subject for clarity 

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‎02-09-2020 03:10

‎02-09-2020 03:10

Your saying that the icons on your app don't display correctly until you open the app? 

Does the Charge 2 have a sleep icon? I don't remember, but I do know that if it does, this icon will not be correct uo

Until after the first sync after waking up, and depending on the speed of your Internet connection and the load on the server, it might take two syncs. 

When opening the app the first thing that happens is a sync of the tracker. 

Sometimes it also takes two syncs after waking up for the app to display sleep. 

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