Unable to setup device with Samsung Galaxy A9

[Arjunbhai]

I tried connecting My Charge 2 with Samsung A9 but not connecting and message appears that connection failed.

i watched most of Youtube Video of this Error but No Help.

Any one Have Idea. 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Arjunbhai  thanks for your post, welcome aboard. I'm happy to assist you with your Charge 2 connection difficulties.

First, I'd like to appreciate your effort and patience troubleshooting this situation with some YouTube videos. Let me share with you that the Samsung Galaxy A9 is not currently listed as a compatible device with our products and services, therefore, you may experience certain connection difficulties with it. I'm aware that some users are able to use non-compatible devices with our Fitbit products, however, we cannot ensure a proper function of all its features due to this compatibility concern and updates.

Even though your mobile device is not compatible, please check our help article: How do I set up my Fitbit device? to verify that all the settings to setup your device are correctly configured. Also, you can give it a try to our help article: Why can't I set up my Fitbit device? for some troubleshooting steps.

If by any chance you're still unable to use your Fitbit with your mobile device, I suggest you to try with a compatible device or a computer instead.

I'll be here if you need anything else, please keep me posted.

[SusanTrigg]

I'm really disappointed that my A9 does not connect to my fitbit anymore - yes I can map my runs and walks using the app but its just a pain - I bought the Charge 2 so I didn't have to use the app.

Ive actually stopped wearing my fitbit due to this and definitely wont be buying another in the future - even thought this is my 3rd fitbit - lost a customer I'm afraid

[RicardoFitbit]

Hi @SusanTrigg, it's nice to see you again participating here in the Community Forums, my apologies for the delay in responding your post.

I'm sorry to know that you're experiencing the same situation, I totally understand how frustrating this matter can be for you, the feedback that was shared on your post is appreciated. To better assist you with this and so we can move forward, can you please let me know if the information that was shared on my previous post as took into consideration? If you're unable to setup your device with the Samsung Galaxy A9, you can try with a compatible device instead and then try to sync the Charge 2 with your Samsung Galaxy A9.

Keep me posted please, I'll be around.

[SusanTrigg]

i did as you suggested and it still does not work - I now cannot also add any new tiles to my mobile app - there is no option to be able to do this.

i am seriously fed up with fitbit it is no longer fit for the purpose I purchased it for

[RicardoFitbit]

Thanks for your update @SusanTrigg.

You're still unable to sync your Charge 2 with a compatible device too or with your Samsung Galaxy A9? If you're still experiencing difficulties, please try the following steps:

1. Restart your Charge 2.
2. Please on the phone, go to Settings > Bluetooth, and remove all the connections that exist with the device. (Forget device, ignore or unpair depending on the version of the operating system of the phone).
3. Turn off the Bluetooth and restart the phone. (Switch off and on again).
4. When the Android mobile device is back on, turn the Bluetooth on again but do not attempt to connect to the Fitbit from here.
5. Go on the app and try setting up the Charge 2 as a new device. 

Regarding the tiles that are shown on your dashboard, to show, hide, or rearrange tiles on your dashboard, please follow the next steps:

1. From the Fitbit app dashboard, tap Edit at the bottom.
2. To hide tiles, tap the x or -  icon in the top left of the tile you want to hide.
3. To show hidden tiles, tap the + icon in the top left of the tile you want to show.
4. To rearrange tiles, hold and drag the tile to a new location.
5. Tap Done.

Don't hesitate to ask me any additional questions you may have, I'll be here.