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Unable to sync Charge 2 with new laptop

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‎05-22-2020 16:11 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-22-2020 16:11 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

I've plugged the dongle into the new laptop, and it appears that the computer acknowledges it and that it's set, but my dashboard does not show my steps UNTIL I unplug it and put it back in the old laptop... THEN it will update. Anyone know how to make this change??

 

Moderator Edit: Clarified subject

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‎05-26-2020 15:58 - edited ‎05-26-2020 15:59

‎05-26-2020 15:58 - edited ‎05-26-2020 15:59

Hi @RobinWP, it's nice to see you again participating here in the Community Forums, sorry for the delay in responding your post.

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your computer that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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