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Unable to sync and too many cracks on Charge 2 display

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‎06-25-2019 23:59 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

‎06-25-2019 23:59 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

Hi Team,

 

I'm unable to sync by Fitbit Charge 2 since March. Have tried all options shared in the community page.

 

Sync Date changes but with null output.

 

Also lots of cracks have come up on screen any solution available to deal with it?

 

 

Moderator edit: updated subject for clarity

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‎06-26-2019 10:43 - last edited on ‎03-21-2025 11:26 by Fitbit Moderator

‎06-26-2019 10:43 - last edited on ‎03-21-2025 11:26 by Fitbit Moderator

@Dhanraj Welcome! It's good that the community is growing!

Let me help you with your Charge 2 not syncing and its cracked screen and thank you for troubleshooting this issue. Since this is a physical issue I have created a ticket so the Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

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