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Unable to synchronize chrge 2 and my phone

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‎09-17-2019 03:26 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-17-2019 03:26 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

I am unable to synchronize my charge 2 with my phone. Any advise?

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‎09-17-2019 05:12

‎09-17-2019 05:12

The usual things to try when you get syncing issues are:

 

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

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‎09-17-2019 08:43

‎09-17-2019 08:43

I have the same problem, and after following the restart your device, it works for that day and then stops working again.

 

Does anyone test these updates?

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