help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to transfer Charge 2 to my son

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-25-2019 15:24 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

‎08-25-2019 15:24 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

Hi everyone - need help here. gave my son my Charge 2 (I now have the 3). He is unable to get the pairing prompt with his phone.

I've severed the Bluetooth connection from my phone.

He created an account on his phone (blackberry motion- which i have used for the past 2 years)

Selected "Set up a device", Charge 2 

Found the device 

Enters the 4 digit number

connecting........and then gets a screen "Not Working"

Not sure where to go from here 

 

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎08-25-2019 17:04

‎08-25-2019 17:04

@Veebr, turn off all other Bluetooth devices in the room or area while he is trying to set up the phone. See if that eliminates the conflicts with the tracker and phone pairing.

 

View best answer in original post

Best Answer
1 REPLY 1

‎08-25-2019 17:04

‎08-25-2019 17:04

@Veebr, turn off all other Bluetooth devices in the room or area while he is trying to set up the phone. See if that eliminates the conflicts with the tracker and phone pairing.

 

Best Answer