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Unable to update Charge 2 firmware version

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‎09-17-2019 02:43 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-17-2019 02:43 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

firmware won't update on charge 2. I have the latest android version on my samsung galaxy s9. I have tried turning bluetooth off and on as well as uninstalling and reinstalling the fitbit app

 

any ideas now?

 

Moderator edit: Subject for clarity 

 

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4 REPLIES 4

‎09-18-2019 15:33 - edited ‎09-18-2019 15:34

‎09-18-2019 15:33 - edited ‎09-18-2019 15:34

Hi @richardsmcdermo, welcome to the Community Forums! 

 

First of all, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Please keep me posted. By the way, I've moved your post to the Charge 2 board. 

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‎09-18-2019 15:55

‎09-18-2019 15:55

Same with mine. Very frustrating.  Been a good 2 weeks without updating! Tried everything. 

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‎09-23-2019 20:26

In response to NattyBC

‎09-23-2019 20:26

Hi @NattyBC, welcome aboard. Sorry for the delay in responding your post.

 

Thanks for the information that was shared in your post. To better assist you with this, can you please let me know which mobile device you're currently using to update the firmware version of your Charge 2? Also, to move forward with some steps, please confirm if the troubleshooting steps that were shared on my previous post were took into consideration.

 

Don't hesitate to ask me any additional questions you may have. 

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‎09-30-2019 05:49

In response to RicardoFitbit

‎09-30-2019 05:49

Hi there Samsung S9

I have tried updating the software on the phone and force stop and bluetooth disconnection and re connection.

 

Is this inbuilt obsolesence like Apple did for older phones?

 

No device found in the fitbit app click on update tracker and it throws me out of the app

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