Unable to update firmware on Charge 2 - Fitbit Community

Unable to update firmware on Charge 2

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rinubabi

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so many i have tried but not update and installed repeatedly failuer

Moderator edit: updated subject for clarity

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AlvaroFitbit

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@rinubabi Welcome to the Fitbit Community! I hope you're doing well!

Let me help you updating your Charge 2. Which phone are you using? Is it compatible? You can try the following:

Go to your phone's bluetooth settings and remove all devices listed there.
Restart your phone and restart your device.
Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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