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Unable to update firmware version

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‎08-17-2019 08:53 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-17-2019 08:53 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

Charge 2 had notification of new update but it will not do it.  I've tried restarting device, re-installing the app and switching phone on and off. Any ideas please as now been trying for nearly an hour?

 

Moderator edit: Subject for clarity 

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‎08-18-2019 18:20

‎08-18-2019 18:20

Hello @BertieB1 welcome to the Community Forums! It's a pleasure for me to help you with your update concern.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Please keep me posted.

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