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Unable to update firmware version

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‎09-05-2019 08:56 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-05-2019 08:56 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

Havent used fitbit over the six weeks holidays and when ive comes to sync it cant find it when looking to update the firmware. My fitbit is still on date 30/07/19 etc

Please advise

 

Moderator edit: Subject for clarity 

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‎09-06-2019 19:31

‎09-06-2019 19:31

Hello @leighann78, welcome to the Community Forums!

 

I appreciate the details that were shared in your post. To update the firmware version of your Charge 2, please check: How do I update my Fitbit device? and then, if you experience difficulties please try the steps that are outlined on this help article and let me know how it goes. 

 

Looking forward to your reply if you need further assistance.

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