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***Update**** 4/22/19. Charge 2 stopped tracking sleep since last *bug fix* update on 4/17/19

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‎04-20-2019 08:10 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎04-20-2019 08:10 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

*** I read an old post by someone that said to put the Charge 2 into its charger and plug that into a wall outlet or computer. Once plugged in and charging, hold down the power button on the charge 2 for about 8-10 seconds. This will cause the software to reboot.  I did this yesterday and it seems to have worked!****I have my Charge 2 synced with my iPhone XS. It has been working beautifully for the past year until the last app update on 4/16/19... on 4/17 I got a message that there wasn’t enough sleep data to give accurate info and it hasn’t tracked sleep since.

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9 REPLIES 9

‎04-20-2019 10:40

‎04-20-2019 10:40

I had same problem start the same day as your issue.    Help

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‎04-21-2019 08:38

‎04-21-2019 08:38

Didn't see this post before and posted my own, but same! Ever since  that update I have no sleep data. Mine on iPhone 8.

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‎04-21-2019 13:14

‎04-21-2019 13:14

My charge 2 does not track any sleep patterns for 6 months.

i do not know how to restore the function!

any ideas?

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‎04-22-2019 06:11

‎04-22-2019 06:11

does your heart rate still track?  mine isn't tracking heart rate or the in depth sleep cycle

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‎04-22-2019 13:33

In response to HGorsuch

‎04-22-2019 13:33

It’s been tracking heart rate sporadically-  not consistently like it used to.

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‎04-22-2019 13:45

‎04-22-2019 13:45

Same thing on April 20 - no synching.  Rebooted and did not help.  Have to wait until Fitbit corrects their update.

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‎04-22-2019 14:37

In response to help2014

‎04-22-2019 14:37

Mine says March 18 and the wrong time and nothing I do works to fix it 

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‎04-23-2019 06:54

In response to Dcdwalnut

‎04-23-2019 06:54

Received notice of "Update Fix" on 04-22-2019 at 13:45.   Sleep tracking starting working again - everything seems fixed

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‎04-23-2019 07:22

In response to help2014

‎04-23-2019 07:22

Mine is black.  Can't get to reboot on computer.  

What do I do now?

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