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Update taking much longer than 30 minutes

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‎07-11-2022 08:19 - last edited on ‎12-14-2022 14:11 by Fitbit Moderator

‎07-11-2022 08:19 - last edited on ‎12-14-2022 14:11 by Fitbit Moderator

I got my new Fitbit Charge 4 last week. Initially I got it set up fine and all was well. Yesterday evening, it said I needed to upgrade the software on the Fitbit and that it would take over 30 minutes. I set it going at 20:15 yesterday. It is now 16:20 and it is still running the upgrade. It says not to close that screen, so I've had my phone and Fitbit on charge constantly and haven't used either. I really need to use my phone but daren't risk it needing to start over. I have good strong WiFi and the devices are next to each other. Why is it taking so long?

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‎07-11-2022 18:54

‎07-11-2022 18:54

@Finnberry , A warm welcome to the Community Thank you for your message and information. 

 

Do you have any other Bluetooth device connected or near the Charge 4 or the phone?

Is the Fitbit app allowed to run on the background?

 

If you haven't done so, I recommend you to have a look at this:Why can't I update my Fitbit device?

 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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