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Upgrade of product.

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‎07-30-2020 01:18 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎07-30-2020 01:18 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

Hi, My Charge-2 device screen went blank one week ago. But it's working and synchronizing.

And there are no service centres to fix this in my city. So I would like to upgrade to Versa, if provided to me on reduced price and exchanged with my Charge-2 .

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‎07-30-2020 02:11

‎07-30-2020 02:11

I have bad news I'm afraid. Fitbit do not have any repair centres and do not offer a trade-in programme for upgrades.

 

All I can suggest is to contact customer support who can check your warranty status and advise on your options: contact.fitbit.com

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‎08-01-2020 06:12

In response to SteveH

‎08-01-2020 06:12

Thanks for your reply. You are so kind.

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