Versa + Charge 3 connected to one account?

[MrPuma]

Why is it not possible to add the Charge 3 AND the Versa to your Fitbit account? 

Some days I would like to wear the Versa and some other days the Charge 3?

Tips, tricks?

Moderator edit: updated subject for clarity.

[kurlydog]

I bought the Charge 3 and love it.  So, I was going to purchase the Versa but after reading that I can’t have both connected to the same account, I will not.  Great products!

[Macstockcar]

This problem has not been solved still can't have a versa and charge 3 on the same account, unless you unpair them every time you want to change them. My old flex 2 worked with my versa so why not the charge 3.

[urn]

Hello, just wanted to add my disappointment that there hasn’t been a solution to this. Will there be? I was about to buy a Versa to use on conjunction with my Charge 3 but this has understandably caused me to resist temptation. Glad I learned about it before purchase.

[BHJIller]

Glad I posted the info in the first place.

Anoyed each time when I have to switch between my Versa and Charge 3 😡.

Totally ununderstandable how Fitbit lacks skills to communicate facts behandlas this 🤔.

[varun_kumar]

I can't believe they didn't fix it yet. I have versa with metal band which gets bit uncomfy to sleep with. I bought charge 3 to use it as my go to device when I'm at home or gym and was planning to keep versa for office or whenever I go out. So disappointed to see that I can't pair both of them at the same time. After years of investing in fitbit products, I can't be bother dealing with this such lack of attention now. I'm surprised that your engineers are so incapable that they can't fix this issue. Done with your eco system now. 

[BHJIller]

So true 😡!

[Wpham]

I have a Versa and Charge 2 connected to my account. I just upgraded my Charge 2 to a Charge 3 and discovered that I can't have Charge 3 and Versa on same account! 

Very disappointed! The solution sounds like the Fitbit developers have not solved how to have both on same account. Don't know how high this issue is on there priority list but I would hold my breath for a solution. Doesn't seem that important to them.

I am returning the Charge 3 for a full refund.

[AmyG1225]

Same thing just happened to me!  I am beyond mad!  I have a Versa and just received my Charge 3.  I called customer service last night.  They confirmed you cannot have 2 smartwatches on the same account.  I told them I will not pay for return shipping.  They sent me an email with a pre-paid return label.   

[AllisonMcTigue]

I bought the charge 3 last week and I'm very pleased with it. I love the bracelet style of it. My Versa has just arrived. I have bought the Versa for the additional features but can't imagine wanting to sleep with it on. Also, I'd prefer to wear the charge 3 if I was getting dressed up, in fact I like the style of the charge better overall. I'm very annoyed, I wanted to switch between the two like I have done with previous fitbits. Plus there were no warnings of this when buying either device. Have we any idea when this will be resolved?

[AmyG1225]

Oh believe me I was annoyed too!  I loved my Charge 3 when I got it and was excited but unfortunately I  returned it because of the issue.  The only thing Customer Service told me was that I could return it for a full refund.  No mention of when the issue would be resolved, if at all.  That was a couple weeks ago.  Too bad we both didn't check the community first before we bought!  I would have never thought you couldn't have 2 "smartwatches" on the same account.  I have always done it in the past.  

[Cbtigger]

I am three levels past annoyed! Bought a second Charge 3 recently to wear during different functions and was told by Tech Support that two of the same models cannot be on the same account. That tidbit of knowledge is not addressed in any documentation (probably didn't want to embarrass the software engineering department for a flawed design) and also not known by any salesperson that I talked with. Now remember, Tech Support clearly said two of the same model cannot be on the same account so I went and exchanged the new but unusable Charge 3 for a Versa. And as you all know that model also cannot be on the same account as a Charge 3 even though they are different models. Sad when Tech Support cannot even provide the correct information. Thinking of sending a bill to Fitbit for all my trips to return unusable products. This should be item #1 on the fix list!

[Jenks78]

Kinda pissed to find out after I went out and bought a Versa today that I can't use it with my Charge 3 I got for Christmas. I don't know why this can't be fixed by fitbit. I don't really consider the Charge 3 a "smartwatch". Seems kind of stupid to not fix this issue.

[urn]

Before I ask wider, does anybody know if this issue also affects the Versa 2 (and having a Charge 3 on the same Fitbit account)?

[AmyG1225]

I would imagine it also affects the Versa 2, unfortunately. 

Go to "+ Set up a Device" under the Devices already listed on your account.  Choose the Versa 2.  The next screen will say "Switching?  There's a Fitbit Charge 3 connected to your account already."  

If it says that then you have the option to switch to the Versa 2 and not add the Versa 2 to your account.  

This is exactly what I tried to do but I wanted to add the Charge 3 to my Versa I already have.  And of course they don't tell you this before you buy it!!!  

[AmandaBatt]

Adding in that this issue is awful. I was given a Versa as a present since my charge 3 is constantly breaking. I have a question for those of you that go through the hassle of switching back and forth between the versa and charge 3. Have you ever had any issues like loss of steps when switching trackers? Or does it just add the data for both of them together. @BHJIller I think you said you do this? Thank you!

[BHJIller]

Amanda, never really bench marked how two trackers used at the same time appear in the statistics. Don´t believe they add. Same data at the same time should logically be excluded. You should put this question to Fitbit, or just test yourself!

In the mean time I got a new Versa from Fitbit, as the old one jammed. Still have to active switch between the two trackers though. Still not happy doing that. 

[CLiPSO]

Seriously there still no solution to this?? I’ve bought the product 3 times semi destroy the box and returned explaining that I’m returning since it can be connected along with versa , got a full refund each time, it is weird that a company like Fitbit isn’t able to fix a common problem that will help increase their sales

[BHJIller]

We will ser if Google can contribute 😉?

[heleneheras]

One year later and fit bit has not fixed this issue ??????????????????????????????????????????????????????????????

[AmandaBatt]

@BHJIller Sorry, never noticed your reply! I had switched from my Charge 3 to a Versa and it erased all my data from the app and my Charge and replaced it with the zero activity from the new Versa. Was mostly wondering if this was common or just a one off occurrence. I tried again a month later and it just replaced the zero data from the Versa with my steps on the Charge, which is what I was hoping. Must’ve just been a one off glitch!

super frustrating this still isn’t fixed though. 🙄