Vertical grey lines on Charge 3 display

[Bubblehead8862]

Purchased my charge 3 early July 2019 and have been very pleased with it until it suddenly started to display vertical grey lines corresponding with the display on the screen. It is apparent on all screens. Have tried short and long restart with no change or success. What do I do now?

Moderator edit: updated subject for clarity

[NellyG]

Hi @Bubblehead8862  Thanks for detailing what you have tried. I have flagged a moderator to come and help you.

[JuanJoFitbit]

@Bubblehead8862 welcome to our Fitbit Community! I'm happy to assist you with your Charge 3 since it shows some vertical lines on the display. I appreciate the time spent trying the restart processes before contacting our forums.

I'd like you to try one more workaround that has been helpful for this type of issues. Please try changing the clock face. After this, check out if the vertical lines disappear.

Thank you for your help @NellyG.

Keep me posted on the outcome! 

[Bubblehead8862]

Hi JuanJoFitbit, thanks for your reply and thanks NellyG for your help. Have tried long and short restarts again as well as changing the clock face multiple times but still have vertical grey lines as before. What is my next step please? Fitbit seems to still work ok although can be a little tempermental when swiping the screen, not sure if this is connected? Thanks!

[JuanJoFitbit · Accepted solution]

@Bubblehead8862 I'm sorry for the late response. However, since the lines are still appearing, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions! 

[VixsterC]

Hi - What is the solution as I have the same issue & can't resolve having tried changing clock faces, long & short resets?

Thanks

[Bubblehead8862]

Hi VixsterC, They recommended the same for me too, clock face change, re-start, etc. Nothing fixed it so they then put me in touch with the support dept and they supplied a replacement watch unit (no strap or charger) under warranty. Very happy with outcome, you just need to stay on their case! Good luck! 🙂

[JuliePidgeon]

I am having the same issues with my charge3. Tried all suggestions, however I am now left with one thing white vertical stripe moving across the screen, please can you advise. Thanks

[Bubblehead8862]

Hi there, my best suggestion would be to contact JuanJoFitbit (see earlier in this thread) who put me in touch with support who then, after a couple of questions, supplied a replacement unit. Good luck! 🙂

[Grad1952]

I have only had it just over a week and same thing happened. After first charge get lines down screen and sluggish screen response .

[Bubblehead8862]

Hi there, as above I suggest contacting JuanJoFitbit (see contact detail earlier in this thread) who will hopefully organise someone from the support team to contact you and go through some actions to see if it can fix your problem? If not then they should be able to organise a warranty replacement, providing you meet the criteria of course(!!):-)

[JuliePidgeon]

Hi there, I am all sorted thank you, brilliant customer service from fitbit, they have sent me a replacement.

Regards
Julie

[Dee-Nice1]

Hi!  So I have the ability to reboot my Charge 3 but turning it off has not worked.  Connected to the charger, pressed the button, got a smiley face but no multiple vibrations as described in other responses.  Then when I moved it, the screen lit up again so I'm assuming it did not shut down.  Grey stripes appeared a couple of weeks ago and went away on their own but now it's been several days and I would like to get rid of them please.

[patsy1950]

I also have the vertical grey lines on all screens and it is sluggish changing screens. Also I have difficulty getting my tablet to find my Charge 3. I have tried both restarts with no luck. I purchased my tracker in May 2019. Any other recommendations?

[JuliePidgeon]

Hi, my pebble was replaced by Fitbit, the second pebble didn't hold its charged and was once again replaced, but unfortunately I am now encountering the same problem, but I think I am out of warranty now. I also need to recharge every three days, it's recording all my activity, I would be lost without it. I suggest you contact the help centre direct.

Julie

[patsy1950]

Thanks Julie

[patsy1950]

Just contacted Fitbit Support and because it is 1 1/2 months past the warranty (bought March 1, 2019) their only solution is to buy a new one with a discount of a high 25% off.
Not very happy with this solution!

Sent from Yahoo Mail on Android

[Glamorousgurl]

Good evening. I have been very happy with every fitbit I have owned I purchased the fitbit 3 and have been super happy with it until I charged on Monday night and when I took it off the charger then noticed the grey lines on the screen. I have tried to reset it all the ways you have mentioned and nothing has worked. Please help. 

[AlvaroFitbit]

@Glamorousgurl Welcome to the Fitbit Community!

Thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.

[Shel1007]

hello on reading the posts I am not sure if this error on the screens ever was solved? I ask as mine has gone the exact same way today and not of the fixes I’ve tried have worked. Thanks 

Moderator Edit: Formatting