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Vertical grey lines on Charge 3 display

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‎08-19-2019 20:13 - last edited on ‎11-17-2020 10:43 by Fitbit Moderator

‎08-19-2019 20:13 - last edited on ‎11-17-2020 10:43 by Fitbit Moderator

Purchased my charge 3 early July 2019 and have been very pleased with it until it suddenly started to display vertical grey lines corresponding with the display on the screen. It is apparent on all screens. Have tried short and long restart with no change or success. What do I do now?

 

 

Moderator edit: updated subject for clarity

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26 REPLIES 26

‎03-20-2021 17:03

In response to Shel1007

‎03-20-2021 17:03

Never resolved. Did all that was asked and then had it replaced. Has
happened to me before, same thing just got worse as time went on.
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‎03-25-2021 05:07 - last edited on ‎12-10-2024 06:07 by Fitbit Moderator

In response to Grad1952

‎03-25-2021 05:07 - last edited on ‎12-10-2024 06:07 by Fitbit Moderator

@Shel1007 Thanks for being part of our Community! 

@Shel1007 thank you for troubleshooting this issue. I do suggest you contact Support using the link in my previous post as they will be able to help you. As @Grad1952 mentioned, in her case Support was able to replace the device.

See you around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-25-2021 15:13

In response to AlvaroFitbit

‎03-25-2021 15:13

Sorry replacement  ended up with the same problem. Still using it, cannot afford to upgrade. Thanks.JulieSent from my Galaxy
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‎03-25-2021 15:40

In response to JuliePidgeon

‎03-25-2021 15:40

Thank you - looks like the same here too
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‎03-26-2021 03:04

In response to Shel1007

‎03-26-2021 03:04

I have now got 3 thin dark lines horizontal across the screen.🤷‍:female_sign: .Sent from my Galaxy
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‎04-07-2021 12:03

In response to AlvaroFitbit

‎04-07-2021 12:03

Hi just to say the support team were excellent and a replacement was sent
within a few days - great service - thank you for the advice .
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‎04-07-2021 12:41

In response to JuanJoFitbit

‎04-07-2021 12:41

This is what happened to mine a few days before the screen went complete black and stayed that way. I have tried all the troubleshooting without success. I reached out to support via chat and all he did was repeat the troubleshooting instructions (which I told him I had already performed multiple times before).  Then he seemed to run out of ideas, so he abruptly ended the chat.  Fitbit support is very disappointing. 

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