help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Vertical lines on Charge 3 screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-13-2021 11:41 - last edited on ‎02-14-2021 11:05 by

‎02-13-2021 11:41 - last edited on ‎02-14-2021 11:05 by

I've charged my tracker after it ran out of power earlier today but now the screen has vertical lines & is faded. I tried to email customer support but was told to come here for a solution,  can't help but think that's a bit odd. Had my charge 3 just over a year & I take good care of it. From what I've read this seems to be a common problem. Did anyone get a resolution to their issue? 

 

 

Moderator edit: subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-14-2021 11:04

‎02-14-2021 11:04

Welcome to the Fitbit Community, @DurhamSteph.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and recommend restarting your tracker: How do I restart my Fitbit device? I appreciate your efforts to contact our Support team via email. If the issue persists, the best way to get help for this problem is to chat with our Support team online or give them a call. Click here to get connected. 

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes