Vertical stripes on the screen

[LiverbirdLB]

My Charge 3 has been getting a little unresponsive recently and now the screen has faded with vertical stripes. It won’t reset is there anything I can do to fix this pls 

Moderator edit: updated subject for clarity

[NellyG]

Hi @LiverbirdLB  I have flagged a moderator to come and help you

[LiverbirdLB]

Thank you

Kind regards 

Moderator edit: personal info removed

[EdsonFitbit]

@LiverbirdLB Welcome to the Fitbit Community.

I regret to hear that your Fitbit Charge 3 display shows vertical stripes and that it has been getting a little unresponsive. Thank you for trying to restart before contacting us.

In addition to this procedure, I would recommend changing the clock face by following these steps. Besides the regular restart, you can perform a long restart by doing the following:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

@NellyG Thanks for your support.

If you have any question, please let us know.

[LiverbirdLB]

Thank you for the suggestions

I have tried all these steps a few times but the face is still very faint with stripes, there has been no improvement 😥

Kind regards Lizz B

[GACarr]

Hi LiverbirdLB,

You are not alone, I'm having exactly the same issue, ive also tried all of the regular/long restarts and changing of clock faces, nothing seems to work. it appears to be a fault with the Charge 3.

Glenn

[EdsonFitbit]

@GACarr Welcome to the Fitbit Community.

@GACarr @LiverbirdLB Thank you for the time you spent trying to resolve the issue.

I created a case with Customer Support for each one of you. Please check your inbox on the next days. They will let you know how to proceed as soon as possible.

Feel free to contact us back at any time.

[McNall21]

Hi i am having the same problem, i tried to reset my device and no results.

I purchased my device from amazon. Can you help me? My fitbit charge 3 has two lines down the screen.

Thanks 

Ben

[spippins23]

I'm having the same issue with my Fitbit. Tried restarting but same lines through the screen.  I've had mine for less than a year and I've never had issues before 

[LiverbirdLB]

Thank you I received an email today

Kind regards 

Moderator edit: personal info removed

[EdsonFitbit]

@McNall21 @spippins23 Welcome to the Fitbit Community.

@McNall21 I noticed that you've been in touch with Customer Support recently. I'm pretty sure they will do their best to provide a high level of support.

@spippins23 I just sent this information to our team to further evaluate your case. They will be in touch with you on the next days. Thank you for your patience.

@LiverbirdLB I'm glad to hear that you've received a response from our team. Thank you for letting us know.

If you need further assistance, please don't hesitate to contact us back.

[LiverbirdLB]

Excellent support
Thank you

Kind regards Lizz B

[MoCha66]

Stripey screen issue. Have tried the long restart and it has not solved the issue. I have a completely blank line horizontally through the middle that appeared about a week ago. Yesterday my entire screen developed the vertical stripes reported by many. I’ve had it less than a year. Can I sort it somehow or do I take it back to store for a replacement? 

[LiverbirdLB]

Hoping you are able to help again ... Fitbit has again got white lines... please can customer support contact me it’s just under 12 months this has happened ... many thanks

[EdsonFitbit]

Thank you for visiting the Fitbit Community @MoCha66 @LiverbirdLB.

I regret to hear that you are having difficulties with your Fitbit Charge 3 screen. Thank you for the information provided and for trying to resolve the issue before contacting us.

It seems that our Customer Support has provided assistance to your case already. Thank you for your patience while dealing with this situation.

Please let us know if you have any question.

[Marieslat]

hi same issue here today grey vertical lines down screen and the display cannot be seen tried the resets can you help

[Ccdfw]

I have the same issue

[EdsonFitbit]

Welcome to the Fitbit Community @Marieslat @Ccdfw.

Thank you for reporting the issue you are experiencing with the screen of your Fitbit Charge 3 devices. Thank you for the time you spent while trying to resolve the issue.

I created a case with Customer Support to evaluate this situation. Please check your inbox on the next days. They will let you know how to proceed as soon as possible.

If you have any question, please let us know.

[samfapie]

Hi

i have been having the same issue. I have tried all of the above and I now cannot scroll through the programmes or select any of them on the device itself. 
I’m I tried a reset and still the same issues. 
thanks

sam

[Lucyinthesky20]

Hi, I have several rows of dead horizontal pixels on my charge 3. Only bought in May this year and the lines have appeared over the last month. I have tried restarting and changing the clock face but the issue is getting worse not better.

Can you advise on the next steps to resolve this issue.

Many thanks