Vertical stripes on the screen

[LiverbirdLB]

My Charge 3 has been getting a little unresponsive recently and now the screen has faded with vertical stripes. It won’t reset is there anything I can do to fix this pls 

Moderator edit: updated subject for clarity

[akaChichi]

That is how my problem started, and now the screen is just black.  Customer Services have said they cannot replace it as its past warranty. And this was a replacement as well. Had same problem with the original one.  
So now I am just supposed to throw it in the bin I guess 😓

[EdsonFitbit]

@samfapie @Lucyinthesky20 @akaChichi, thank you for visiting the Fitbit Community.

I'm sorry to hear that you are experiencing difficulties with your Fitbit Charge 3's screen. Thank you for the information provided and for trying to resolve the issue before contacting us.

@samfapie @Lucyinthesky20, I sent this information to our team to further evaluate your case. They will be in touch with you on the next days. Thank you for your patience.

@akaChichi, thank you for your comments. Our team is constantly working to improve our products and services. The feedback from users is highly appreciated.

Please let us know if you have any question.

[Kimmmmmm]

Hello,

I'm having the same issues. Already tried rebooting and everything. Please help?

[munchymanchal]

Hi,

I recently started getting the same issue with my charge 3. Kindly help me fix this issue.

Thank you.

[AshG1123]

I have the same problem with mine. I can see my texts if I pull the screen down but I can never see who they are from. I have changed the clock faces and done the normal reset and long reset.

[Kilogreene]

I have the same issue,  horizontal lines, won't sync, losing time . Dim screen.  First three issues started after update.  Have contacted customer service.  Still not working. 

[EdsonFitbit]

It's great to see you in the Fitbit Community @Kimmmmmm @munchymanchal @AshG1123 @Kilogreene.

Thank you for informing us about the difficulties you experienced with the screen of your Charge 3. Your time while dealing with this situation and the information provided are highly appreciated.

@Kimmmmmm @munchymanchal @AshG1123, I created a case with Customer Support for each one of you. Please check your inbox on the next days. They will let you know how to proceed as soon as possible.

@Kilogreene, I noticed that our team is providing assistance to your case. I'm pretty sure they will do their best to provide a high level of support.

If you have any question, please let us know.

[munchymanchal]

Hello,

My Fitbit charge 3 isn't working right now.

There is a blank screen and it vibrates when I push the button.

I've tried charging it and rebooting and resetting the device.

Nothing seems to be working.

Kindly help me.

Thank you.