Vertical white lines on my Charge 3

[Preciousdee]

. I currently have a replacement pebble after my alleged waterproof device first device shorted out in a pool after having the device for a mere 5 months!!! Now the replacement has another issue...Disappointment does not begin to describe how I feel. Can a fitbit moderator jump in and provide me with my options since there is not direct support because of covid 19??

I can't help but think my device is of substandard quality. Why did I spend so much money on such a problematic device???

Moderator edit: all-caps

[EdsonFitbit]

It is great to see you in the Fitbit Community @Preciousdee.

I'm sorry to hear that your Fitbit Charge 3 screen shows white vertical lines. Thank you for the information provided.

If you haven't done it already, please restar to your Tracker by following these steps. If this doesn't help, you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

In addition, you can change the clock face of your Charge 3 by following the instructions on this article.

Please be aware that due to recent events affecting our operations, support options are limited and wait times are longer than usual, but there is still direct support.

If you have any question, please let us know.