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Vibrates but no display nor holding charge.

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‎08-06-2022 04:48 - last edited on ‎12-14-2022 14:01 by Fitbit Moderator

‎08-06-2022 04:48 - last edited on ‎12-14-2022 14:01 by Fitbit Moderator

I have had my Charge 4 for the past year and a half, and it has sadly stopped working. It started with the battery dying quickly, within hours, and then the active display stopped responding to wrist turns. I attempted several resets, reset Bluetooth on the phone, and reinstalled the app but to no avail.Finally, the watch display went completely blank. It will vibrate when I plug it in and when I press the button while it's charging, but no display. I am missing the use of my Fitbit, and I would like to fix it if possible.

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11 REPLIES 11

‎08-06-2022 05:20

‎08-06-2022 05:20

Something very similar to this is happening to my Charge 4.  I've had mine for about a year and a half, and its symptoms are almost identical.  The only difference is I did not have any warning.  Mine was charging fine right up until it went dark. I can't use it, so I think I'm going to send it back to Fitbit.

 

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‎08-06-2022 07:13

‎08-06-2022 07:13

My Charge 4 has also stopped working and is doing this after 17 months of use. I too have done the resetting and everything in the article regarding battery life. Very strange that this is happening to all of us!

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‎08-06-2022 09:50

‎08-06-2022 09:50

I have had my fitbit for about 7and a half months.  It will suddenly have low battery with no warning.  It also will not hold a charge for a period longer that 3 hours if it is tracking a hike or other type of workout.  Is this how your situation started?  

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‎08-08-2022 14:33

‎08-08-2022 14:33

Started having the same issues at about 13 months. I switched back to an older one that has screen issues. Recently tried the charge 4 and it started working again but needed charged twice a day. After two days, back to not charging or turning on and vibrating when touching the, uh, button, I guess that's what to call it.

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‎08-09-2022 01:16

‎08-09-2022 01:16

Similar thing is happening to me, although mine started with not being able to swipe left to get to the other apps; followed advice given but nothing worked now screen is blank but it does vibrate but what use is that - seems like a lot of people are having problems with fitbits after 18 months - they should work for longer than that.

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‎08-09-2022 01:57

In response to MEMidg07

‎08-09-2022 01:57

How do we send it back? 

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‎08-09-2022 06:39

In response to amy.haswell

‎08-09-2022 06:39

I talked to the support people and they have sorted a replacement for me - try them I found it very painless

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‎08-09-2022 07:57

In response to VMN12

‎08-09-2022 07:57

Thank you. I will do that. Good luck with your replacement.
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‎08-10-2022 02:06

‎08-10-2022 02:06

Hi,

I had initial problem with not holding charge (after a year and a half of working fine), and then i left it charging for two days and it was not recording my steps. I got onto support. I had rebooted by going to settings-about-reboot on the device. The support guy got me to 

1. Put Charge 4 on charge

2. Hold in button for 8 seconds. Reboots and comes up with smiley face

3. Leave it to charge to 100%

Now it appears to be holding charge and recording steps. This is since yesterday evening. So appears to be fixed. If problem re-occurs will update this. 

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‎08-12-2022 07:54

In response to BeamishCat

‎08-12-2022 07:54

Tried this and made no difference for me.  Will be contacting support

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‎08-14-2022 03:33

In response to nothappy27

‎08-14-2022 03:33

Sorry to hear they did not work for you. Mine is still working. Keeping an eye on it to see if is having to be charged more frequently. I used online chat for support call. If you do this make sure to ask for call reference so you have that if you need to call back. 

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