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Vibration not working on Charge 3

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‎03-28-2021 21:33 - last edited on ‎04-05-2021 05:01 by Fitbit Moderator

‎03-28-2021 21:33 - last edited on ‎04-05-2021 05:01 by Fitbit Moderator

Hi everyone, My Charge 3 has stopped vibrating at ten minutes to the hour to remind me to get my steps (when I haven't done them). It did work fine, then the problem was intermittent, now it doesn't remind at all. Also doesn't vibrate when a goal is reached (eg: set the goal to walk for 20 minutes, it should vibrate at 20minutes but doesn't).

I've given up complaining about other things that don't work properly but the hourly reminder is important. Anyone know how to fix it? 
I've done a hard reset, checked notifications etc, checked I have the latest update.

 

 

Moderator Edit: Label/Format

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‎04-02-2021 12:02

‎04-02-2021 12:02

@CCCCapricorn  I moved your post to the Other Charge Trackers forum.  I think you might get more help.  I'm sorry, but I can't help you.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎04-05-2021 05:07

In response to LZeeW

‎04-05-2021 05:07

Hello @CCCCapricorn It's great to see you around! @LZeeW I appreciate your input and I'm also glad to see you around! 

 

@CCCCapricorn I'm sorry for the experience and thanks for the information and for the troubleshooting steps you've tried, prior to posting! If your Charge 3 is no longer vibrating, please make sure that the DND (Do not disturb) and Sleep Mode settings aren't enabled, when the do not disturb setting is on, notifications, goal celebrations, and reminders to move don't cause the tracker to vibrate or the screen to turn on. Same for Sleep mode but you can't have both options On at the same time. For more information about how to navigate your device, please click here. 

 

If the settings are correct, my recommendation is to contact our Support Team for further assistance. Click here to get connected. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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