help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

WON'T PAIR, NOT EVEN SHOWING

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-25-2019 20:27 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎03-25-2019 20:27 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

I've been using my Fitbit for several years. It stop syncing to my laptop Uusing a dongle), Samsung tablet and Samsung mobile. I deleted device on my account to reload but now it doesn't even show as an option for pairing on any device. All information is correct on watch face but my devices don't recognize it. What should I do?

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎03-26-2019 00:08

‎03-26-2019 00:08

Hi @friend4 Try uninstalling and reinstalling the App on your phone or tablet then log back in and try the set up again. Also before attempting this check you have removed your Charge 2 from the bluetooth settings on your device you are trying it on.

Tony | UK

Ionic, Versa 2, Charge 3 SE, Aria 2, Flyer, Note 9, Android 8.1, Windows 10

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎03-26-2019 00:08

‎03-26-2019 00:08

Hi @friend4 Try uninstalling and reinstalling the App on your phone or tablet then log back in and try the set up again. Also before attempting this check you have removed your Charge 2 from the bluetooth settings on your device you are trying it on.

Tony | UK

Ionic, Versa 2, Charge 3 SE, Aria 2, Flyer, Note 9, Android 8.1, Windows 10

Best Answer
0 Votes

‎03-27-2019 15:39

In response to Tony.r

‎03-27-2019 15:39

This worked. Thank you so much 😊

Sent from Mail for Windows 10
Best Answer

‎03-27-2019 16:10

In response to friend4

‎03-27-2019 16:10

Your welcome, good to hear it solved the problem.

Tony | UK

Ionic, Versa 2, Charge 3 SE, Aria 2, Flyer, Note 9, Android 8.1, Windows 10

Best Answer
0 Votes