Walking hours discrepancy between my Charge 3 and Fitbit app

[SunsetRunner]

I shouldn't say the Charge 3 itself isn't tracking, but the app isn't. My charge right now says i have 10/12 hours on my watch of walking hours, the app said I had 10/12 but then after a sync it went down to 9/12. If the watch is tracking it why doesn't the app? I have tried unloading the app from my phone and reinstalling, and trying to update the app and my phone.

I say a forum that had this same issue from over a year ago and with no answer. Is Fitbit ignoring us now? I am also a part of the forum that is requesting us to get back active mins vs the active zones, and see that fitbit has said nothing after people posting for months.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @SunsetRunner.

Thank you for the information provided and for trying to resolve the issue with the Fitbit app before contacting us.

In this case please try the following:

- Log out from the Fitbit app

- Restart your Fitbit Charge 3 and reboot your phone

- Remove your Tracker from the list of Bluetooth devices on your phone

- Log back into the Fitbit app and set up your Tracker as a replacement device:

1. Tap the Today tab, and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Our team is constantly working to improve our products and services. At the moment, there is no information about getting back Active Minutes but if there is any update, it will be communicated in this Feature Suggestion.

If you have any question, please let us know.

[SunsetRunner]

I have done this and while it seems to work for a day or two it goes back to the same old issue.

seems like the charge 3 has a lot of issues and the only solutions are for the users to do these run around things of messing with it. Very disappointing and makes me not want to continue with Fitbit nor recommend Fitbit anymore to my friends or family. 

[EdsonFitbit]

Thanks for your response @SunsetRunner.

Our team is aware of this issue and is working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

See you around.