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Warranty discount doesn't include the Charge 5

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‎01-24-2022 05:58 - last edited on ‎12-14-2022 15:46 by Fitbit Moderator

‎01-24-2022 05:58 - last edited on ‎12-14-2022 15:46 by Fitbit Moderator

I have had FitBits for 10+ years and am no longer willing to support after customer service interactions this morning. Last night , the connector part of the actual fitbit sheared off, which I now see is a very common problem for the Charge 4. After contacting customer service, they provided 35% off code, that EXCLUDES the Charge 5 and of course the Charge 4 is out of stock. SO frustrating. Spoke with 2 representatives looking for an explanation as to why the Charge 5 is excluded and I got essentially "we don't know the answer, these are the rules." I was going to overnight a Charge 5, but it is excluded. So my other option is the Luxe which I was not a fan of prior. Looks like I will be switching sides to Garmin. 

 

Moderator edit:  updated subject for clarity

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‎01-25-2022 17:17

‎01-25-2022 17:17

@hwatkins22494 , Nice to see you here. Thank you for sharing your experience and feedback. 

 

Please be assure that your comment hasn't gone unnoticed. We appreciate your feedback, as it helps us improve our services and products. 

 

Thank you for taking the time to let us know 

 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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