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Warranty on my Charge 4.

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‎02-14-2022 12:46 - last edited on ‎12-14-2022 15:43 by Fitbit Moderator

‎02-14-2022 12:46 - last edited on ‎12-14-2022 15:43 by Fitbit Moderator

I have a Fitbit Charge 4 which is not working.  My previous Charge 3 failed and I got a discount to buy a new Charge 4.  That didn't last very long.  Returned it and got a new replacement.  Now that too has failed.  Fitbit says that 'since the item was previously replaced, they can't replace it again. Thanks for understanding.'   They replaced with a defective unit.  What's with that?  I'm done with Fitbit.

 

Moderator edit:  updated subject for clarity

 

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3 REPLIES 3

‎02-15-2022 18:30

‎02-15-2022 18:30

@buckcreek , Nice to see you here. Thank you for your message and feedback

 

I've updated your case with Support so that they can have a closer look and check why your got the resolution given. 

Please keep an eye on your inbox as they might reach out to you via email .

 

See you soon

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎02-16-2022 08:13

In response to JuanFitbit

‎02-16-2022 08:13

It seems that I have got my previous Fitbit Charge 4 going now.  I'm keeping my fingers crossed; hope it lasts. It's the one that had wrist band connection issues.  I have managed to get the band on.  

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‎02-18-2022 06:50

In response to buckcreek

‎02-18-2022 06:50

Maybe I spoke too soon.  Can't seem to get the sleep monitor going.

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