Warranty service for Charge 3 that stopped working

[xxxxxxxxx999]

My Charge 3 has stopped working after 6 months. It vibrates sporadically, the screen starts flashing with a dim display, it won't charge, just gets really hot.

I don't have a Twitter account to can't private message them, under HOW TO OBTAIN WARRANTY SERVICE here https://www.fitbit.com/us/legal/returns-and-warranty, it directs me to this page https://help.fitbit.com/articles/en_US/Help_article/1126.htmwhich just directs me back to HOW TO OBTAIN WARRANTY SERVICE here https://www.fitbit.com/us/legal/returns-and-warranty again, so you're just going round in circles. 

How do I send it back to fitbit? I live in Spain, thanks.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @xxxxxxxxx999.

I am sorry to hear your Charge 3 has stopped working and about the difficulty you're having trying to contact our Support team to obtain warranty service. Thank you for the details shared, I understand how you are feeling and I am here to help. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. Please keep an eye on your inbox. 

Let me know if you have any questions.

[xxxxxxxxx999]

Hi @LiliyaFitbit , thanks very much for the response - nothing's come through yet but I will continue to keep an eye out,

Thanks.

[xxxxxxxxx999]

I received the email, thanks!

[LiliyaFitbit]

Hi @xxxxxxxxx999, thank you for your reply. 

I am glad to hear you've received the email from our Support team. I know they will be glad to help you out and provide a solution, please continue working with them. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

I'll be around if you have any questions.