Weights activity not showing on dashboard

[pooja_rupalia]

Hi,

I tracked my weights session on Tuesday but it doesnt appear on my activities dashboard?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @pooja_rupalia thanks for bringing this to my attention, I'd like to give you a hand with this situation and also a warm welcome to our Community Forums.

Seems odd that your account is not showing your weights exercise activity. Can you please let me know how many times you experienced this situation? Did you already checked for the weights exercise on the activity history list on the Fitbit app and Fitbit.com too? Please give me more details that can help me to better assist you and provide you with information to resolve your concern.

Looking forward to your reply. 

[pooja_rupalia]

Hi Ricardo,

This is the first time I have experienced this. Slightly odd as my weights session on Wednesday and Friday appears. I definately did turn my fitbit on to track on Tuesday so not sure why it is not appearing. It normally also auto tracks my walks but for both Monday and Tuesday it hasnt done this. I have looked in the app and the desktop version signed out and back in again but nothing

[RicardoFitbit]

Thanks for your reply and update @pooja_rupalia the details provided in your post are appreciated. My apologies for the delay in responding.

This is certainly not a common behavior, even more when the Weights session was tracked on Wednesday and Friday normally. I suggest you to manually log the missing Weights activity on your account following the steps from our help article: How do I manually log exercises in the Fitbit app? and let me know if you experience the same situation with this activity again.

Regarding the SmartTrack concern with your Walk activities, let me share with you that SmartTrack recognizes activities based on the continuous movement of your arms. Sometimes, motions such as placing your arms on the bar of a treadmill, or pushing a stroller while you walk, may interrupt SmartTrack. Additionally, stopping in the middle of an exercise may interrupt the activity tracking too. By default, SmartTrack on your Charge 2 will recognize an exercise that lasts at least 15 minutes. That said, if your Walk activities aren't being recognized, lowering the time auto-exercise recognition setting to 10 minutes may help ensure they record properly. I recommend you to check our help article: How do I automatically track activity with my Fitbit device? for more information and details about SmartTrack. 

I'll be here if you need anything else.