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Went to change band and the clip that holds the band broke off

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‎06-22-2022 12:37 - last edited on ‎12-14-2022 14:14 by Fitbit Moderator

‎06-22-2022 12:37 - last edited on ‎12-14-2022 14:14 by Fitbit Moderator

Can this be fixed? Or do I have to buy a new fit bit.

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‎06-22-2022 13:18

‎06-22-2022 13:18

This happened to ours...we contacted them as less than a year old. They were going to send a replacement( don't think it was going to be a new one). The parcel arrived on Monday...empty. Flimsy packaging that had been opened. Handed straight back to royal mail to return. Did an online chat to fitbit as was told we were a high priority- that was Monday night- yet to hear anything. 

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